Privacy, terms and accessibility

1Privacy notice

1.1 Who controls your data

LPS Law Ltd is the data controller. We are registered with the Information Commissioner's Office (ICO), reference ZB270074. The law does not require us to appoint a Data Protection Officer. For any question about your data, email training@lpslaw.co.uk.

This notice covers www.lpslaw.co.uk, the Members area, our tools at ai.lpslaw.co.uk and on our tool subdomains, and our live and on-demand courses. It follows the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

1.2 What we collect, why, and our lawful basis

We do not make automated decisions that have legal or similar effects on you. We do not sell your data.

What you must give us. We need your name, email and payment details to make a contract with you. If you do not give them, we cannot book your place or open your account. The law requires us to keep payment and VAT records. All other data is optional.

Data we get from others. If your employer or a team administrator books for you, they give us your name, work email and job role. Stripe tells us whether a payment succeeded. Eventbrite gives us the name and email of each person who books through it.

Neil AI-len. When you ask a question, the text goes to our application on Vercel and from there to Anthropic's API, which writes the answer. Anthropic processes API data under its commercial terms and does not use it to train its models. CHECK: Anthropic's current API retention period. Do not type personal data about a patient, client or colleague into the tool. Neil AI-len gives general legal information, not legal advice. CHECK: whether question text is stored in Supabase or Vercel logs after the answer, and for how long.

Access and dietary needs. Information about a disability, a health condition or a dietary need linked to health or religion is special category data. We use it only with your explicit consent (UK GDPR Art. 9(2)(a)), only to make adjustments for the course, and we delete it after the course.

1.3 Who receives your data

Most of these companies process data for us under a contract (processors). Stripe, Eventbrite, Calendly and Google (for Fonts) also act as controllers for some data under their own privacy notices.

We also give data to our accountant and to HMRC when the law requires it.

1.4 Transfers outside the UK

Some of these companies are in the USA. For each one we rely on the UK–US Data Bridge where the company is certified, or on the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Email us for a copy of the safeguard that applies to a given company. CHECK: Data Bridge certification for each US company.

1.5 How long we keep data

1.6 Your rights

You can ask us to: give you a copy of your data; correct it; delete it; restrict or object to how we use it; move it to another provider; and withdraw consent at any time. Email training@lpslaw.co.uk. We reply within one month. There is no fee unless a request is clearly excessive.

You can complain to us about how we use your data. Email training@lpslaw.co.uk with "Data complaint" in the subject line. We acknowledge your complaint within 30 days and tell you the outcome. You can also complain to the ICO: ico.org.uk/make-a-complaint, or 0303 123 1113.

1.7 Changes

We post any change here and update the date at the top.

2Cookies

We set analytics cookies only if you accept them. On your first visit a banner offers Accept or Decline. If you decline, or do not choose, Google Analytics sets no cookie. We store your choice in your browser under the key lps_consent.

To change your choice, use this button. The page reloads and the banner shows again.

Change cookie choice

Other companies. Two pages load content from other companies, which may set their own cookies when the page opens: the Contact page (Calendly booking calendar) and the LawLive page (SociableKIT list of Eventbrite dates). When you pay, you go to Stripe's or Eventbrite's own site, and their cookie notices apply there.

3Terms of sale

These terms apply when you buy anything from LPS Law Ltd through www.lpslaw.co.uk, Eventbrite, a Stripe payment link, or by invoice. Part A applies to everyone. Part B applies if you buy as a consumer (for purposes wholly or mainly outside your trade, business or profession). Part C applies if you buy for a business, charity, NHS body, local authority or other organisation.

Part A — Everyone

A1. What we sell

• LawLive — live online courses on Zoom. Individual places: £125 inc VAT for a full day, £75 inc VAT for a half day. Organisations: £950 + VAT for a group place of up to 30 delegates on an open date. In-house days: see the Organisations page.
• CineLaw — on-demand film courses, delivered through Articulate Reach 360.
• Members — access to our online legal tools, including Neil AI-len, for £59 a year or £6.99 a month CHECK: state "inc VAT" or "+ VAT". Cancel at any time. Members get 30% off LawLive courses. Team licences for organisations are priced on the Members page.
• Calls — a free 30-minute call about your training needs, booked on Calendly.

All prices are in pounds sterling. Prices for individuals include VAT. Prices for organisations show VAT separately.

A2. How a contract is made

1. You choose a course or plan. The payment page shows the price, the payment methods (card or Revolut Pay) and these terms. You can check and correct your details there before you pay.
2. You press the button that confirms payment (for example Pay or Subscribe). That is your offer to buy.
3. We accept when the payment succeeds and we send a confirmation email. The contract starts then.
4. If a course is full or a price is wrong, we tell you and refund you in full.

We keep a record of your order; email us for a copy. Our contract is in English.

A3. Live courses

• We send the Zoom link and materials by email at least 2 working days before the course. You need a device with a camera, a microphone and a stable internet connection. Zoom's own terms apply to your use of Zoom.
• We do not record courses. You must not record, photograph or share them.
• Course materials are for the delegate's own use. You must not copy, share or resell them.
• You get an attendance certificate, with the course title and hours, when you attend the full session. You can use it as evidence in your own professional development record if your regulator accepts it.
• Our content is legal education, not legal advice. Check the law before you act on it in a case.

A4. Your changes

• Substitute. A colleague may take your place at any time before the course starts. Email us their name and email.
• Transfer. You may move to a later date of the same course free of charge if you tell us at least 7 days before the course. CHECK After that, a transfer is at our discretion and may carry a £25 admin fee. CHECK
• Cancel. See Part B (consumers) or Part C (organisations).

A5. Our changes

If we must cancel or move a course, we tell you as soon as we can and offer a place on another date or a full refund. If the trainer is ill, we may provide a trainer of equal expertise or move the date. For organisations, Part C4 sets out what else we pay.

A6. Members

• Your membership starts when you pay. It renews each month or year until you cancel. Cancel at any time from your account page or by email; access continues to the end of the paid period. We do not refund part-periods, except as Part B and this section say.
• One login per person. Team licences give each person their own login. If you share a login, we may suspend or end the membership after we warn you.
• The tools, including Neil AI-len, give general legal information. They are not legal advice and no lawyer–client relationship arises. Check primary sources before you rely on an answer.
• Neil AI-len has a fair-usage limit on questions per member. We may change the tools or suspend a tool for maintenance. If we remove a major feature during your paid period, you may cancel and get a pro-rata refund.

A7. On-demand courses (CineLaw)

Access is for the named learner for the period stated on the course page (12 months unless we say otherwise). You must not download, share or show the films to others except under a team or LMS licence.

A8. Liability — everyone

• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude or limit.
• We provide our services with reasonable care and skill. Our courses and tools give general information about the law. They are not advice on any particular case.
• We hold professional indemnity insurance with cover up to £500,000.

A9. General

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, but a consumer who lives in Scotland or Northern Ireland may use the courts there. If a court finds part of these terms invalid, the rest still applies. You may not transfer your rights under these terms to anyone else without our consent, except a substitute delegate under A4.

Part B — Consumers

This part applies if you buy as an individual for purposes wholly or mainly outside your trade, business or profession. Most delegates buy for work; if your employer pays, or you buy for your own practice, Part C applies instead. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

B1. Your 14-day right to cancel

You may cancel an online purchase for any reason within 14 days, starting the day after the contract is made (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Section 4 tells you how. We refund you within 14 days of your notice, by the payment method you used. B2 and B3 say when you must pay for part of the service, or lose the right.

B2. Courses that start within 14 days

If you book a live course that takes place within your 14-day period, you ask us to provide it within that period. You also acknowledge that:

• you lose the right to cancel once the course has taken place in full; and
• if you cancel before then, after we have started to supply the course (for example by sending the materials), you pay for what we have supplied, in proportion to the full price.

You confirm this request and acknowledgement before you pay. CHECK: this must be true on every Stripe and Eventbrite checkout before publishing. If you do not confirm it, we book you onto a later date of the course instead.

B3. Members and on-demand courses

• Members is a service. When you join, you ask us to give you access at once. If you cancel within 14 days, we refund what you paid, less an amount in proportion to the days you had access.
• CineLaw films are digital content. When you buy, you agree that we supply them at once and you acknowledge that you lose the right to cancel once you start to watch. Until you start, you may cancel within 14 days for a full refund.

B4. Cancelling a live course after 14 days

• More than 7 days before the course: full refund, or free transfer to a later date. CHECK
• 7 days or fewer before the course: no refund, but a colleague may take your place.
• If you do not attend and do not tell us, there is no refund.

B5. If something goes wrong

If we do not provide a course or tool with reasonable care and skill, or as we described it, tell us. We will repeat or fix it. If we cannot do that within a reasonable time, you may ask for a price reduction, which may be a full refund. We are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.

Part C — Organisations and business buyers

This part applies if you buy for or on behalf of a business, charity, NHS body, local authority or other organisation, or if you are a professional buying a course for your own practice.

C1. Ordering and payment

• You may pay by card or Revolut Pay through our payment links, or ask for an invoice and pay by bank transfer. We issue invoices through FreeAgent. They are due within 28 days. Give us your purchase order number when you book; we put it on the invoice.
• If you pay late we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• A group place covers up to 30 named delegates. Tell us their names and emails at least 5 working days before the course. CHECK

C2. Cancellation

You may substitute delegates free of charge at any time. A transfer to a later date within 12 months is free if you ask more than 14 days before the course.

C3. Team licences

A team licence runs for 12 months from payment and renews unless you cancel before the renewal date. The administrator may add and remove users up to the seat limit. Seats are for named people in your organisation; you may reassign a seat when someone leaves.

C4. Liability

Our total liability to you under or in connection with any order, in contract, tort or otherwise, is limited to the fee paid for that order. We are not liable for loss of profit, loss of business, or indirect or consequential loss. If we cancel a course, our liability is limited to a refund or a new date. These limits do not apply to the liabilities in A8.

C5. Data protection

When you give us your staff's names and emails, you confirm that you may do so and that you have told them. We are the controller for the data we hold about delegates and members, as the Privacy notice says. If your procurement team needs a data processing agreement, email us.

4Cancellation

For consumers. To cancel within your 14-day period, send us a clear statement that you want to cancel. Email training@lpslaw.co.uk, or write to the address below. You may use the model form, but you do not have to. Send your notice before the 14 days end. Part B of the Terms of sale explains refunds and when the right ends.

For organisations. See Part C2 of the Terms of sale.

5Accessibility statement

LPS Law Ltd wants everyone to be able to use www.lpslaw.co.uk and our online tools. We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. As a private company, we are not bound by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We use the same standard because many of our customers are public bodies. We also have a duty under the Equality Act 2010 to make reasonable adjustments.

5.1 What works

You can zoom the site to 200%, use it on a phone, and read it with most screen readers. Text is real text, not images. On Zoom courses, live captions are available through Zoom's own caption tool. CHECK: captions are on in the Zoom account.

5.2 Known issues

An internal review on 2 October 2026 found these problems. We are fixing them in order.

5.3 Course materials

Slides and handouts are PDF. If you need a large-print, plain-text or Word version, email us before the course and we will provide it. Tell us about any access need when you book and we will make reasonable adjustments.

5.4 Tell us

If you find a problem not listed here, or you cannot use part of the site, email training@lpslaw.co.uk. We reply within 5 working days. If you are not satisfied with our reply, you may contact the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com, 0808 800 0082.

5.5 How we tested

This statement is based on a review of the live site on 2 October 2026 with Chromium developer tools, Lighthouse and manual keyboard testing. We will review it again by April 2027.

6Complaints

We want to know if something has gone wrong.

1. Tell us. Email training@lpslaw.co.uk with "Complaint" in the subject line. Say what happened, when, and what you want us to do.
2. We acknowledge your complaint within 3 working days.
3. We reply in full within 14 days. If we need longer, we tell you why and when you will hear from us. CHECK
4. Review. If you are not satisfied, ask for a review by our director, Neil Allen. He replies within a further 14 days.
5. After that. If you are a consumer and we cannot agree, you may go to court. We do not use an alternative dispute resolution (ADR) provider. For a data protection complaint, see 1.6. For an accessibility problem, see 5.4.

Complaints about Neil Allen's work as a barrister are not for LPS Law Ltd. They go to 39 Essex Chambers under its complaints procedure, and then to the Legal Ombudsman.

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